Returns Policy

Mandura Pty Limited

Policy Application

If you receive the wrong goods, wrong quantity of goods or goods that were damaged in transit, you may initiate a return within 14 days of the delivery date free of charge for a full credit, refund or replacement.

Faulty Goods and Warranty Claims

Any goods that are faulty (other than from your negligence or misuse) may be returned to us within a reasonable period for a full credit, refund, replacement or repair at our discretion. For warranty claims, you may contact the manufacturer or Mandura.

Change of Mind

In addition to your rights under Australian Consumer Law, you may also return goods that have been ordered by mistake or for change of mind (except food, drinks, computer hardware, first aid products, masks, respirators, clearance items, specially purchased products, furniture or made to order products) within 21 days of delivery in exchange for a full credit, provided that the goods are in “as new” condition and in undamaged original packaging.

You will be charged a restocking fee of $9.95 excluding GST. Restocking fees will be charged per invoice.

How to Return Goods

Returns can be completed online using this link. Please make sure you are logged into your Mandura account before clicking on the link.

To return faulty goods more than 21 days after delivery, contact our customer service team on 1800 4 MANDURA. For warranty claims you may also contact the manufacturer directly.